General Terms and Conditions of Sale

Preamble - Purpose of these General Terms and Conditions of Sale

The Seller ( SFAXITECHNOLOGY LIMITED )

publishes and operates a website accessible at the following web address www.10lapuff.com
(hereinafter the “Site”).

The Products are offered for sale on the Site to non-professional buyers and are as follows: electronic cigarettes, liquids and associated products.

These General Terms and Conditions of Sale (hereinafter the “General Terms and Conditions of Sale”) describe the terms and conditions governing the distance sale of products offered for sale (“the Products”) between the Sellers and non-professional buyers (“the Customers” or “the Customer”), through the aforementioned Website, and define the obligations and rights of the Parties in this respect.

By placing an order on the website www.10lapuff.com , the Customer fully and unconditionally agrees to these General Terms and Conditions of Sale, which the Customer expressly acknowledges, and waives, in particular, the right to invoke any contradictory document that would therefore be unenforceable against the Company ISFAX TECHNOLOGY LIMITED .

These General Terms and Conditions of Sale are available at any time on the Site and shall prevail, where applicable, over any other version or contradictory document. As these General Terms and Conditions of Sale may be amended subsequently, the version applicable to the Customer's purchase is the version in force on the Site on the date the order is placed.

In accordance with European legislation on distance selling, you have 14 days from receipt of your order to exercise your right of withdrawal, without providing any reason.

The maximum delivery period is 28 business days from confirmation of your order.

 

Article 1 - Scope

These General Terms and Conditions of Sale apply, without restriction or reservation, to all distance sales concluded by the Seller with Customers wishing to purchase the Products offered for sale by the Seller on the website accessible at the following web address: www.10lapuff.com

Customers are consumers, defined as natural persons acting for private purposes and therefore outside the scope of any commercial, industrial, craft, professional or agricultural activity, who wish to make a purchase on the Site. However, in accordance with Article L. 3512-12 of the French Public Health Code, undertakes not to sell electronic vaping devices or associated refill bottles to minors under eighteen (18) years of age.

These Terms and Conditions are accessible at any time on the site and shall prevail over any other document. The Customer declares that they have read and accepted these Terms and Conditions by ticking the box provided for this purpose before the online ordering procedure on the Site is implemented. Any order confirmation automatically entails acceptance of these terms (see Article 3 – Orders).
Unless proven otherwise, the data recorded in the Seller’s computer system constitute proof of all transactions concluded with the Customer. For faster processing, 10lapuff communicates primarily and systematically by email.

Pursuant to Article L. 111-4 of the French Consumer Code, 10lapuff informs the Customer, on any suitable medium before the conclusion of the sale, of the various periods during which, or the date until which, spare parts essential for using the product are available on the market, provided that these details have actually been communicated to it by the manufacturer, supplier or importer. This information, when known to the Seller, will be displayed and will enable the Customer to place their order with full knowledge of the relevant information. The Products available on the Site are offered for sale in the territories in accordance with the standards of the relevant carriers. As a general rule, these standards are based on the European legislation in force, in accordance with the respective terms and conditions of the partner carriers.
The regulations applicable to distance selling in a country outside metropolitan France may differ from these terms and conditions. For all Products shipped outside the European Union and the overseas departments and territories, the price will be automatically calculated excluding taxes on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. These shall be borne by and shall be the sole responsibility of the Customer.

Responsibility of foreign customers 

It is the responsibility of our foreign customers to verify the laws and regulations in force in their country concerning the importation of products purchased on our site. E Solution Trade shall not be held liable for any customs seizure or other legal issue resulting from the products’ non-compliance with local laws and regulations. We strongly recommend that our customers consult the competent authorities before finalizing their order.

Article 2 – Prices

The Products are supplied at the prices in effect shown on the Site when the Seller records the order. Prices are expressed in euros, including all taxes. The prices take into account any discounts that may be granted by the Seller on the Site.
These prices are firm and non-revisable during their validity period, but the Seller reserves the right to modify them at any time outside that validity period.

Prices do not include processing, shipping, transportation, and delivery costs, which are charged in addition under the conditions indicated on the Website and calculated before the order is placed.
The payment requested from the Customer corresponds to the total purchase amount, including these costs.

For environmental reasons, the Seller does not issue an invoice to the Customer upon delivery of the ordered Products. However, the Customer may print it themselves from their customer account:
- The Customer logs into their customer account using the previously used credentials, which must be kept strictly confidential;
- The Customer goes to the “Order History and Details” section;
- For the order in question, the Customer clicks the invoice icon;
- The invoice is displayed in PDF format in a new tab, and the Customer only needs to click the “Printer” button to print it.

 

Article 3 – Product Characteristics – Orders

The Products offered for sale on the Website are described in a manner enabling the Customer to know their main characteristics, including the specifications, illustrations, delivery times and indications of the dimensions or capacity of the Products, as well as their price. The Customer must review this information before placing any order. The selection and purchase of a Product are the sole responsibility of the Customer. The photographs and graphics presented on the Website are not contractual and shall not incur the publisher’s liability.

The pre-contractual and contractual information is presented in French and is confirmed no later than when the Customer validates the order.

Upon entering the Website, the Customer declares that they are of legal age and are not subject to any guardianship or curatorship preventing them from being able to enter into this contract.

Product offers are valid while they are visible on the Website, subject to availability. It is the Customer’s responsibility to select on the Website the Products they wish to order, according to the following procedures:
- The Customer selects the quantity of products and then clicks the button “I’m buying” ;
- The floating cart opens and the Customer may continue shopping or click the button “Cart” if they wish to finalize their current order;
- The Customer may benefit from any applicable discount vouchers by entering their references in the field provided for this purpose and clicking the button “Add”. The new price will then be displayed to inform the Customer that the voucher has been properly applied. To find out the delivery costs, the Customer first clicks the button “Validate order”, and will have access to an estimate of the delivery costs on the right, provided for information purposes;
- If the Customer is registered, they log in by entering their email address and password (confidential), then click the button “Log in” ;
- If they are not yet registered, they must create an account. To do so, they must enter a valid email address and click “Create my account”. The Customer must then provide certain information (see Article 4). If the Customer does not complete all mandatory fields marked with an asterisk, their registration cannot be processed. They must choose a password in accordance with the procedures set out in the explanations provided on the same page. This action will result in an email being sent to the email address provided, requesting confirmation of that email address. The account is created upon this confirmation, and a page will appear confirming that the new customer area has been properly created;
- The customer area created and/or opened enables the Customer to benefit from loyalty pots and add them to their order, where the loyalty pot is available and/or credited:
- The Customer selects their delivery and billing address. The Customer may update and/or create new addresses. The Customer undertakes that the information provided is accurate (see Article 4). The Customer then clicks “Continue” ;
- The Customer selects the shipping method and takes note of the final cost thereof. To pay for their order, the Customer then clicks the button “Continue” ;
- The Customer selects their payment method, proceeds with payment and confirms their order by clicking the button “Order with obligation to pay”. They accept these Terms and Conditions of Sale, acknowledge that they are of legal age (under the legislation of their country) and are authorized under that same legislation to purchase vaping products and products containing nicotine by ticking the boxes provided for this purpose.
The sale shall be deemed concluded only after full payment of the price. The Customer is responsible for verifying the accuracy of the order and immediately reporting any error. Any order placed on the Site constitutes the formation of a distance contract between the Customer and the Seller. Orders must be paid in €uros, in full and in cash. At no time may the amounts paid be considered as deposits, down payments, or any other advance payment. The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to payment of a previous order. The Customer may track the progress of their order on the Site. Once confirmed and accepted by the Seller under the conditions described above, the order may not be modified.

 

Article 4 – Customer area – account

To place an order, the Customer is invited to create an account (personal area). To do so, they must register by completing the form provided at the time of ordering and undertake to provide truthful and accurate information concerning their civil status and contact details, including their email address, telephone number (if provided), and the various delivery and billing addresses.

The publisher  reminds Customers of the importance of all this information, particularly information concerning the Customers’ legal age. The Customer is responsible for updating the information provided. The Customer is informed that they may modify it by logging into their account. To access their personal area and order histories, the Customer must identify themselves using their username and password, which will be provided after registration and are strictly personal.
Accordingly, the Customer undertakes not to disclose it. Otherwise, the Customer shall remain solely responsible for the use made thereof. The Customer may also request to unsubscribe by visiting the dedicated page in their personal account or by sending an email to store10lapuff@gmail.com This shall take effect within a reasonable period. In the event of non-compliance with the general terms and conditions of sale and/or use, the Site publisher may suspend or even close a customer’s account after formal notice has been sent electronically and remained without effect.

Any deletion of an account, whatever the reason, shall result in the outright deletion of all of the Customer’s personal information. Any event resulting from a force majeure event that causes the website or server to malfunction, subject to any interruption or modification in the event of maintenance, shall not engage the Seller’s liability.
Creating an account entails acceptance of these General Terms and Conditions of Sale.

 

Article 5 – Payment terms

The price is paid through a secure payment system, by bank card or PayPal. For payment by bank card, the card is not charged until the order is dispatched. Payment data is exchanged in encrypted form using the protocol defined by the approved payment service provider handling the banking transactions carried out on the Site. Payments made by the Customer shall be considered final only after the Seller has effectively received the amounts due.
The Seller shall not be required to deliver the Products ordered by the Customer if the Customer has not paid the full price thereof under the conditions indicated above.

 

Article 6 – Deliveries

The products ordered by the Customer will be delivered in accordance with the standards applicable to our partner carriers. Any order may be dispatched the same day, provided that the products are actually in available stock, or within a maximum of 72 hours, except in the event of a manufacturer's or one of our suppliers' stock shortage, and also in cases of force majeure (see Article 7)

Deliveries are generally made within 48 hours (without guarantee) to the address indicated by the Customer when placing their order on the website. Delivery is deemed to occur upon the transfer to the Customer of physical possession or control of the Product. Except in special circumstances or where one or more Products are unavailable, the Products ordered will be delivered in a single shipment. The Seller undertakes to use its best efforts to deliver the products ordered by the Customer within the time limits specified above. If the Seller's supplier is unable to supply a product, the Customer will be offered the option of exchanging the ordered product for an equivalent product in terms of quality, characteristics and price. If the Products ordered have not been delivered within 30 (THIRTY) days after the indicative delivery date, for any reason other than force majeure or the Customer's actions, the sale may be terminated at the Customer's written request under the conditions set out in Articles L. 216-2, L. 216-3 and L. 241-4 of the French Consumer Code. The amounts paid by the Customer will then be refunded within the days following the date of termination of the contract, with no compensation or deduction. Deliveries are made by an independent carrier to the address provided by the Customer when placing the order and to which the carrier can easily gain access.

Where the Customer has itself arranged for a carrier of its own choosing, different from the carriers offered on the Website, delivery shall be deemed to have been completed upon the Seller's handover of the ordered Products to the carrier, which accepted them without reservation. The Customer therefore acknowledges that it is the carrier's responsibility to effect delivery and that the Customer has no recourse against the Seller under any guarantee in the event of failure to deliver the transported goods. In the event of a specific request by the Customer concerning the packaging or transport conditions for the ordered products, duly accepted in writing by the Seller, the related costs shall be invoiced separately, based on a quotation previously accepted in writing by the Customer.

The Customer is required to verify the condition of the delivered products. The Customer has a period of 30 (THIRTY) days from delivery (excluding the carrier's response time) to submit complaints by email, accompanied by all relevant supporting documents, particularly photographs. After this period and if these formalities have not been complied with, the Products shall be deemed compliant and free from any apparent defect, and no complaint may be validly accepted by the Seller. The Seller shall refund or replace, as soon as possible and at its own expense, the delivered Products whose lack of conformity or apparent or latent defects have been duly proven by the Customer, under the conditions set out in Articles L. 217-4 et seq. of the Consumer Code and those set out in these General Terms and Conditions of Sale. The transfer of the risks of loss and damage relating thereto shall occur only when the Customer physically takes possession of the Products. The Products therefore travel at the risk of the designated and selected transport partners, except where the Customer has chosen the carrier itself.
In this respect, the risks shall be transferred upon delivery of the goods to the carrier. When performance of the contract proceeds as mentioned above and except in the event of unforeseen circumstances or force majeure, the Seller shall reimburse the Customer for all amounts paid no later than fifteen (15) days following the date on which the contract was terminated. The amount reimbursed by the Seller to the Customer, based on the amount paid by the Customer, shall automatically be increased by 10% if the reimbursement occurs no later than 30 (THIRTY) days after the due date, by 20% up to 60 (SIXTY) days, and by 50% thereafter.

 

Article 7 – Hardship - Force majeure

It is specified that, in the event of unforeseeable changes in circumstances at the time of conclusion of the contract, in accordance with the provisions of Article 1195 of the Civil Code, the Party that has not agreed to assume the risk of excessively onerous performance may request that its contracting party renegotiate the contract.

If a case of force majeure occurs that prevents it from performing its obligations, the contract shall be immediately suspended from the date on which either party gives notice by any possible written means of communication. Likewise, the party concerned by this article shall inform the other party when the event has ceased, and the contract shall resume performance immediately on the date of that communication.
Force majeure means any event making performance impossible or manifestly more difficult due to the unforeseeable, irresistible or external nature of that event. These three criteria may be considered separately; events such as wars, terrorist attacks, epidemics, riots, the imposition of a state of emergency, fires, floods, total or partial strikes, paralysis of road or other transport routes, interruptions in the supply of energy (EDF, GDF, oil, etc.), blockages of telecommunications and computer networks, delays or failures within the area of competence of external partners, such as suppliers, service providers or subcontractors, are taken into account. This list is in no way exhaustive, and the situation shall remain subject to the Seller’s assessment.

 

Article 8 – Transfer of title

Title to the Products shall not pass from the Seller to the Customer until the price has been paid in full by the latter, regardless of the delivery date of the said Products.

 

Article 9 – Right of withdrawal

In accordance with the provisions of Article L. 221-18 of the Consumer Code:

“The consumer has a period of fourteen (14) days to exercise their right of withdrawal from a distance contract, following telephone canvassing or concluded off-premises, without having to state reasons for their decision or bear any costs other than those provided for in Articles L. 221-23 to L. 221-25.

The period referred to in the first paragraph runs from the day:
1) From the conclusion of the contract, for contracts for the provision of services and those referred to in Article L. 221-4;
2) Upon receipt of the goods by the consumer or by a third party, other than the carrier, designated by the consumer, for sales contracts. For contracts concluded off-premises, the consumer may exercise their right of withdrawal from the conclusion of the contract. In the case of an order for several goods delivered separately or an order for a good consisting of multiple batches or parts whose delivery is staggered over a defined period, the period runs from receipt of the last good, batch or part. For contracts providing for the regular delivery of goods during a defined period, the period runs from receipt of the last delivery.”

However, in accordance with the provisions of Article L. 211-28 of the Consumer Code:

“The right of withdrawal may not be exercised for contracts: (…)
3° The supply of goods made to the consumer's specifications or clearly personalised;
4° The supply of goods liable to deteriorate or expire rapidly;
5° The supply of goods that have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection;
6° The supply of goods which, after having been delivered and by their nature, become inseparably mixed with other items; (...)

The right of withdrawal must be exercised by sending an email using the withdrawal form appearing in the Appendix to these General Terms and Conditions of Sale and also available on the Site, completed in full and unambiguously expressing the wish to withdraw, sent to the Seller at the contact details indicated in Article 1 of these General Terms and Conditions of Sale. Products must be returned in their original and complete condition (packaging, accessories, instructions, etc.), enabling them to be resold as new, together with the purchase invoice. Damaged, soiled or incomplete Products will not be accepted for return. Return costs shall remain payable by the Customer. The exchange (subject to availability) or refund shall be made within 14 (FOURTEEN) days from the date on which the Seller receives the Products returned by the Customer under the conditions set out in this Article.

 

Article 10 - Seller's Liability - Warranties

The Customer is responsible for checking the goods received upon delivery. Any claim, reservation and/or dispute relating to apparent defects and lack of conformity must be made within 2 (TWO) days following delivery. In the event of proven apparent defects or lack of conformity, the defective or non-conforming products will be replaced (subject to verification; see Article 9). A warranty refund may not be requested under conditions of use and/or performance not provided for (see Article 9).

ISFAX TECHNOLOGY LIMITED shall take back free of charge used electrical and electronic equipment that the Customer no longer uses, subject to the quantity and type of equipment sold. The Seller encourages the Customer to take this electrical and electronic equipment, which they no longer use, to a waste collection centre.
10LAPUFF may refuse to take back electrical or electronic equipment that, following contamination or any other action, may pose a health or safety risk to the company's personnel, whether or not they are responsible for taking back the equipment. This assessment will be carried out when the equipment in question is deposited, based on the determination that conventional personal protective equipment or other standard packaging methods cannot prevent any risk whatsoever. In such a case, 10LAPUFF shall inform the Customer of the reasoned refusal and of alternative take-back solutions.

To enforce their rights, the Customer must inform the Seller in writing (by email) of the Products’ lack of conformity or the existence of hidden defects as soon as they are discovered. The Seller shall refund, replace or arrange for the repair of Products or parts covered by warranties that are found to be non-conforming or defective. Shipping costs shall be refunded on the basis of the amount charged, and return costs shall be refunded upon presentation of supporting documents. Refunds, replacements or repairs of Products found to be non-conforming or defective shall be carried out as soon as possible and no later than 30 days following the Seller’s confirmation of the lack of conformity or hidden defect. This refund may be made by bank transfer or cheque.
The Seller’s liability shall not be incurred in the following cases:
- Failure to comply with the legislation of the country to which the products are delivered, which the Customer is responsible for verifying,
- In the event of improper use, use for professional purposes, negligence or failure by the Customer to maintain the Product, as well as in the event of normal wear and tear of the Product, accident or force majeure.
- The photographs and graphics presented on the website are not contractual and shall not incur the Seller’s liability.

In any event, the company disclaims all liability, particularly with regard to the Customer(s)’ choice of products and, above all, any modifications that may have been made to them or improper use contrary to the product usage recommendations.
Furthermore, the company is designated as the Seller and, in this capacity, is not the producer, within the meaning of Articles 1245 et seq. of the French Civil Code, of the products marketed on the website. Consequently, its liability cannot and shall not be incurred in the event of damage caused to property and/or persons due to a defect in the products within the meaning of the aforementioned articles. A Customer wishing to obtain compensation for such damage must therefore contact the supplier and/or manufacturer concerned and seek to establish the latter’s liability. In any event, the Seller’s warranty is limited to replacing or refunding Products that do not conform or are affected by a defect.

Provisions relating to statutory warranties

- Article L. 214-4 of the French Consumer Code : “The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation where the latter was undertaken by the seller under the contract or was carried out under its responsibility.”

- Article L. 217-5 of the French Consumer Code : “The goods conform to the contract:

1. If it is fit for the use normally expected of similar goods and, where applicable:

- if it corresponds to the description provided by the seller and possesses the qualities that the seller presented to the buyer in the form of a sample or model ;

- if it has the qualities that a buyer may legitimately expect having regard to the public statements made by the seller, the producer or the seller’s representative, particularly in advertising or on labelling ;

1. Or if it has the characteristics jointly defined by the parties or is suitable for any special purpose sought by the buyer, brought to the seller’s attention and accepted by the latter. ” 

- Article L. 217-12 of the Consumer Code : “An action arising from a lack of conformity shall become time-barred two years from delivery of the goods.”

- Article L217-16 of the Consumer Code : “Where the buyer requests the seller, during the commercial warranty granted to them when acquiring or repairing movable property, to restore the property under the warranty, any period of immobilisation of at least seven days shall be added to the remaining term of the warranty. This period shall run from the buyer's request for intervention or from the date on which the item concerned is made available for repair, if that date is later than the request for intervention.”

- Article 1641 of the Civil Code : “The Seller is liable under the warranty for latent defects in the item sold that render it unfit for the use for which it is intended, or that so impair that use that the buyer would not have purchased it, or would have paid only a lower price, had they known of them.”

- Article 1648, paragraph 1^st of the Civil Code: “An action arising from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.”

 

Article 11 - Personal data

Pursuant to Law 78-17 of 6 January 1978, as amended by Law No. 2018-493 of 20 June 2018, it is recalled that the personal data requested from the Customer are necessary for the sale of the Products and their dispatch / delivery, entrusted to the Seller.
These personal data are collected solely for the performance of the sales contract. They are particularly important in the context of the legislation in force governing the sale of vaping products and products containing nicotine, which are prohibited from being sold to minors under French law.

A cookie is a small text file stored by the browser (Firefox, Internet Explorer, Chrome, etc.) in the browser's working memory. Pursuant to the legislation in force, Article 5(3) of Directive 2002/58/EC, as amended by the adoption of Directive 2009/136/EC, the European legislator established the following principle:
- prior consent from the user before storing information on a user’s device or accessing information already stored.
- except where these actions are strictly necessary for the provision of an information society service expressly requested by the subscriber or user. Pursuant to the French Data Protection Act, trackers (cookies or others) requiring consent may therefore not be placed on or read from the person’s device until that person has given their consent. This is the subject of this Article.

11.1 Collection of personal data

The personal data collected on the Site is as follows:

- When creating the Customer / user account: Surnames, first names, postal address, telephone number and email address.

- When paying for the Products offered on the Site, the Site records financial data relating to the Customer’s / user’s bank account or credit card. .

11.2 Recipients of personal data

Personal data is reserved exclusively for use by the Seller and its employees.

11.3 Data Controller

The data controller is the Seller, within the meaning of the French Data Protection Act and, as of 25 May 2018, Regulation 2016/679 on the protection of personal data. 

11.4 Limitation of processing

Unless the Customer expressly consents, their personal data is not used for advertising or marketing purposes.

11.5 Data retention period

The Seller will retain the data thus collected for a period of 5 (FIVE) years, covering the applicable limitation period for contractual civil liability.

11.6 Security and confidentiality

The Seller implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment, and the Seller cannot guarantee the security of the transmission or storage of information on the Internet.

11.7 Exercise of the rights of Customers and users

Pursuant to the regulations applicable to personal data, Customers and Site users have the following rights:
- They may update or delete the data concerning them by sending an email clearly specifying the request to store10lapuff@gmail.com
- They may delete their account by writing to the email address indicated in Article 11.3 “Data Controller”;
- They may exercise their right of access to learn about the personal data concerning them by writing to the address indicated in Article 11.3 “Data Controller” ;
- If the personal data held by the Seller are inaccurate, they may request that the information be updated by writing to the address indicated in Article 11.3 “Data Controller” ;
- They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in Article 11.3 “Data Controller” ;
- They may also request the portability of the data held by the Seller to another service provider;
- Finally, they may object to the processing of their data by the Seller;

Provided that they do not conflict with the purpose of the processing, these rights may be exercised by sending a request by post or email to the Data Controller, whose contact details are indicated above. The Data Controller must respond within a maximum period of one month. If the Customer’s request is refused, the refusal must state the reasons.
The Customer is informed that, in the event of refusal, they may lodge a complaint with the C.N.I.L. (3 place de Fontenoy, 75007 PARIS) or bring proceedings before a judicial authority.
The Customer may be invited to tick a box agreeing to receive informational and advertising emails from the Seller. The Customer may withdraw consent at any time by contacting the Seller (using the contact details above) or by following the unsubscribe link. 10LAPUFF cannot be held liable for any temporary or permanent problems or damage caused to the Customer’s computer system, or for any losses or other potential damage caused, in particular, by accessing or browsing the Website. The transmission of data via the Internet may cause errors and/or result in the website not being available, responding slowly, or being temporarily inaccessible. Consequently, 10LAPUFF cannot be held liable for the availability or interruption of the online service or for the management of data related to this connection.

For further details, please refer to the Privacy and Cookie Management Policy, available on the Website www.10lapuff.com

 

Article 12 - Intellectual property

The content of the  10LAPUFF website is the property of the Seller and its partners and is protected by French and international intellectual property laws.

The content includes the website structure, the graphic charter, that is, the website’s graphic and/or artistic creations, the photographs, and the content of each product sheet. This list is not exhaustive.

The suppliers of the various products and brands sold on the website, the various service providers, whether logistical, IT or otherwise, and other partners who may be involved, even partially, in the performance of the Seller's distance sale are designated as partners. This list is also non-exhaustive.
Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement offence.

 

Article 13 – Partial invalidity

If one or more provisions hereof are held to be invalid or declared as such pursuant to a law, regulation or final decision of a competent court, the other provisions shall retain their full force and effect.

 

Article 14 – Applicable law – language

These GCS and the transactions arising therefrom are governed by and subject to French law. They are drafted in French. If they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

 

Article 15 – Disputes

For any complaint, please contact the Seller's customer service at the postal or email address indicated in Article 1 of these GCS.

The Customer is informed that they may in any event resort to conventional mediation through existing sector-specific mediation bodies or to any alternative dispute resolution method (such as conciliation) in the event of a dispute.

The Customer is also informed that they may also use the Online Dispute Resolution platform.

Any disputes arising from purchase and sale transactions concluded pursuant to these GCS that have not been amicably resolved between the Seller or through mediation shall be submitted to the competent courts under ordinary-law conditions.

 

Effective as of 25 May 2023

 

APPENDIX I

Withdrawal form

Date ___________________

This form should be completed and returned only if the Customer wishes to withdraw from the order placed on the website, subject to the exclusions or limitations applicable to the exercise of the right of withdrawal under the applicable General Terms and Conditions of Sale.

For the attention of ISFAX TECHNOLOGY LIMITED 
By email to store10lapuff@gmail.com

I hereby notify you of my withdrawal from the contract concerning the goods below:

• Order placed on (insert date)
• Order number : ………………………………………………………………………
• Customer's name : …………………………………………………………………………………………
• Customer's address : ……………………………………………………………………………………

 Customer's signature
(only if this form is sent by post)